Case studies

Banks and lenders, live on Mast.

Building societies, specialist lenders, and banks use Mast to modernise origination end to end. In their own words, here is how it lands in production.

Case study

The Tipton & Coseley Building Society

A complete broker experience, modernised end to end.

The Tipton adopted the Mast Origin Platform to manage every stage of the mortgage journey, streamline underwriting, and give brokers a modern portal with dedicated underwriter interaction and real-time visibility.

Product coverage: Full residential and BTL
Broker portal: Live
Focus: Speed to market

“Through Mast, we've been able to completely transform and modernise our mortgage proposition, overhauling the associated processes so it's easier for brokers to do business with us.”

Jason Newsway

Chief Commercial Officer, The Tipton

Read the full story

Case study

Melton Building Society

Specialist lending, built to configure and evolve.

The Melton upgraded to Mast to run specialist lending journeys that adapt to policy change without engineering, replacing a legacy system that lacked the flexibility and control the team needed.

Segment: Specialist lending
Deployment: Multi-phase
Advantage: Self-service configuration

“We needed an origination portal capable of managing the complexities of specialist lending while also enhancing the user experience and streamlining decision-making. Our previous system simply lacked the flexibility and control we required.”

Daniel Atkinson

Head of Products, Melton Building Society

Read the full story

Case study

The Cumberland Building Society

A new intermediary residential journey, launched with Mast.

The Cumberland launched a new broker portal and rebuilt its intermediary residential mortgage journey on Mast, giving intermediaries the control, clarity, and support they need to serve clients seamlessly.

Channel: Intermediary residential
Rollout: Full broker portal
Outcome: Clearer case visibility

“Mast has been instrumental in transforming our mortgage origination workflows for our intermediary channel. Their platform not only enhances efficiency but also provides the level of control and clarity our intermediaries need to serve clients seamlessly.”

Grant Seaton

Senior Business Manager, The Cumberland

Read the full story

Case study

MBS Lending Ltd

From paper-based to a fully digital application portal.

MBS Lending Ltd launched an online broker application portal with Mast, replacing paper submissions with a fully digital, integrated journey.

Channel: Broker
Shift: Paper to digital
Integrations: Identity, credit, valuations

Read the full story

Case study

Loughborough Building Society

Retentions and contract variations, reimagined. Live in weeks, not quarters.

Loughborough Building Society deployed Mast to transform its retention and contract variation journey, replacing manual renewal workflows with a digital, self-service experience that gives existing borrowers a clear path to review, compare and switch products or terms.

Product coverage: Retentions & contract variations
Status: Live
Outcome: Self-service retention journeys

Impact reports

Looking for the numbers behind the transformation?

Download in-depth reports from lenders that have gone live on Mast, with measurable outcomes, timelines, and lessons learned.

Explore impact reports

Talk to the team

Ready to be the next case study?

See how Mast can modernise origination for your bank or lender, end to end, from application to completion.

Get in touch