Customer Portal
A modern, mobile-first application journey for direct applicants.
Mast's Customer Portal is a white-labelled, mobile-first application experience for direct borrowers. It runs on the same policy and product engine as every other channel, so what a customer sees online is exactly what an underwriter sees in the case.
What it does.
Mobile-first journeys
Applications designed for a phone first, with save-and-resume, secure document upload, and clear progress.
White-labelled by default
Your brand, your domain, your tone. Mast is the platform underneath, invisible to the customer.
Real-time affordability
The same Policy Engine runs behind the calculator, the DIP, and the full application. No surprises later.
Secure document upload
Guided uploads with instant validation and document intelligence, so customers do not send the same payslip twice.
Case tracking
Customers can see exactly where their application is, what is outstanding, and what happens next.
Accessibility built in
WCAG-aligned components and vulnerability-aware journeys, not bolted on after launch.
Where it fits.
Direct-to-consumer mortgage and lending journeys
Retentions and contract variations self-service for existing borrowers
Existing customer origination for further advances and rate switches
White-labelled portals for partner brands and subsidiaries
Plays well with the stack.
Mast Origin, Product Engine, and Policy Engine
Your identity and authentication provider
Servicing platforms for existing-customer journeys
What good looks like.
Mobile-first, save-and-resume journeys convert where legacy portals lose customers.
What the customer is quoted is what the underwriter sees.
Your customer never leaves your world.
See Customer Portal in action
Walk through your workflow with the team and see how it fits.
Get in touch